Lunch & Learns

The Ripple Effects of Culture: Signature Lunch and Learn

* What is cultural competency and why does it matter for Maine?

* 4 Steps of cultural competency

* Interactive exploration of steps

* #1 Tool for effective cross-cultural communication in your organization

Demystifying Islam: Culture, Community, and Faith

* What is Islam? A brief history and context

* Similarities to Christianity and Judaism

* Defining important terms

* What are the implications and best practices for your organization?

Redundancia©: A Foreign Language Simulation

* Experience what it is like to:

* Speak a foreign language

* Attempt to communicate effectively in that non-native language

* Learn valuable skills for communicating with non-native English speakers

* This is a powerful experience with a lasting impact!


Translating and Interpreting: What Every Maine Organization Should Know

* Civil Rights Act of 1964: Title VI

* Who are the go to people and organizations in Maine?

* Best practices to increase effective communication with people with limited English proficiency

* Recommended first steps

Training Workshops for Cultural Competency and Intercultural Growth


In this interactive, customizable workshop series, learn and practice the cultural competency you need to achieve your goals

Unlike webinars or articles, our trainings take cultural competency ideas from theory into practice, in an environment that clients find (sometimes surprisingly and in spite of themselves!) enjoyable. Our trainings include supported, interactive practice of the concepts, and personalized feedback. We also offer Ongoing Intercultural Support. Our clients consistently report that this training format and the welcoming environment in the trainings give them the confidence to use these new skills effectively in the workplace.

Intercultural Competence Development Series

Part 1: The Ripple Effects of Culture Workshop (6 hours)

This workshop is a prerequisite to all other workshops, unless participants have attended the Lunch and Learn of the same name.

  • What is cultural competency and why does it matter?

  • 4 Steps of individual cultural competency

  • Interactive exploration of steps

  • Case studies (customized)

  • #1 tool for effective cross-cultural communication

Part 2: “New Knowledge, New Frameworks, New Tools” Workshop (6 hours)

This workshop answers questions about culture you didn’t even know you had, even if you have been working with culturally diverse populations for years. Clients report that this workshop inspired them to modify or rework their systems of hiring, promotion, and employee recognition; many have adopted new, more effective techniques for approaching misunderstandings between people of two different cultures. Perhaps more importantly, clients report having the skills to avoid cultural misunderstandings before they happen.

  • Debrief and cultural support on applying concepts from Foundations Workshop

  • Exploration of cultural and communication frameworks

    • Collectivism vs. individualism

    • High context vs. low context

    • Time orientation

    • Direct vs. indirect communication

  • Strategizing and applying: Now that we know this, what do we do?

Part 3: Our Stories: First Hand Accounts of Overcoming Adversity and Culture Shock (6 hours)

Clients report that this workshop is both powerful and practical. It answers logistical questions about immigration and gives people the opportunity to hear one or more first-hand accounts of why people left their homelands, how they arrived in Maine, and what challenges and triumphs they encountered along the way.

  • Refugee resettlement process

  • Asylum process

  • Interactive simulation of living in a different culture

  • Demographic snapshot: many highly educated foreign born people are in Maine now

  • First-hand account(s) from New Mainer(s)

Part 4: Implicit Bias and Structural Racism (6 hours)

Offered only after completing three other workshops, this workshop provides tools for talking about some of the most challenging, difficult topics in our country. In our experience and in our consultation with other leaders in the intercultural training field, we have found that diving directly into implicit bias and structural racism, without doing initial cultural competency work, can backfire. For this reason, this training is offered only after participants have honed their cultural competency skills in our other trainings. Participants will take a free Harvard Implicit Association Test prior to attending the training. We also encourage participants to take the Intercultural Development Inventory®, which we administer.

  • What are our shared values and goals?

  • Developmental Model of Intercultural Sensitivity

  • Acknowledging what is: recognizing unconscious bias

  • We can do better: responding to unconscious bias and dislodging structural racism

    • Equality vs Equity

    • Steps for becoming an ally

Intercultural Leadership and Team Development

Leadership Development for New Mainers/New Americans Workshop (12 hours)

Taken after completing Foundation Workshop: The Ripple Effects of Culture and New Knowledge, New Frameworks, New Tools, this workshop hones immigrants’ leaderships skills, giving them the skills and confidence to navigate leadership in the American workplace with confidence. A must for organizations looking to promote culturally diverse people into positions of leadership and position them for success.

  • Effective responses and strategies when encountering implicit bias and structural racism

  • What does leadership mean in the US vs. participants’ home countries?

  • What are the strategies and tools that make good leaders in the US?

  • Interactive practice of skills and tools (customized)

  • Conflict styles and how to work skillfully with each of them

  • Leadership goal setting

Skillful Management of a Multicultural Workforce Workshop (6 hours)

Taken after completing Foundation Workshop: The Ripple Effects of Culture, New Knowledge, New Frameworks, New Tools and Our Stories: First Hand Accounts of Overcoming Adversity and Culture Shock, this workshop is for both American and foreign born managers and leaders looking to add to their toolkit of management techniques. Clients report having more confidence motivating and connecting with people of diverse groups, and that there is an associated increase in productivity and employee satisfaction. We recommend following this workshop with the Implicit Bias and Structural Racism Workshop.

  • Review and highlights of “New Knowledge, New Frameworks, New Tools” Workshop

  • The business case for a multicultural workforce

  • The individual vs. the culture vs. human nature

  • Diversity vs. inclusion

  • Conflict styles and how to work skillfully with each of them

  • The action plan: short term and long term

Thriving in Multicultural Teams Workshop (6 hours)

Taken after completing Foundation Workshop: The Ripple Effects of Culture, New Knowledge, New Frameworks, New Tools, and Our Stories: First Hand Accounts of Overcoming Adversity and Culture Shock, this workshop is excellent both as a proactive step for organizations hoping to attract and retain culturally diverse people and as a method to address communication challenges in current teams. This workshop works through issues that stand between your organization and increased efficiency, productivity, and employee/student satisfaction and retention. Participants report increased confidence and skills communicating with people from diverse background.

  • Review, highlights, and experiential practice of New Knowledge, New Frameworks, New Tools Workshop

  • Conflict styles and how to work with someone who has a different one

  • Case studies (customized)

  • Interactive practice of tools for effective cross cultural communication

  • Goal setting

Ongoing Intercultural Support

Ongoing Intercultural Support

This workshop does not introduce new intercultural concepts, but rather serves as an opportunity for people to practice, refine, and hone their cultural competency skills as new situations arise in the workplace. Typically, we discuss and process these current issues, looking at what they are currently doing about them or considering doing, and we offer precise feedback and recommendations. This ongoing workshop is a must for organizations committed to integrating cultural competency practices into their workplace or schools and not just “checking the box”. This workshop is customized to clients’ needs and schedules, but most typically is monthly for 2 hours.